To place an order, browse our product categories, select the items you want, and click "Add to Cart." Once you're ready, proceed to checkout, where you'll enter your shipping and payment details.
What Are You Looking For?
FAQ
Ordering & Payments
2. What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, Afterpay, and bank transfers.
3.Can I change or cancel my order after placing it?
Yes, you can modify or cancel your order as long as it hasn't been shipped. Please contact our customer support team immediately for assistance.
4. Do you offer cash on delivery (COD)?
No, we do not currently offer cash on delivery. All payments must be made online at the time of purchase.
Shipping & Delivery
1. What are your shipping rates?
Shipping rates vary depending on your location and the size of your order. You can view the shipping cost at checkout before completing your purchase.
2. How long does delivery take?
Delivery times depend on your location. Orders within major cities are typically delivered within 3-5 business days, while regional and remote areas may take 7-10 business days.
3. Do you offer international shipping?
Currently, we only deliver within Australia. We are working on expanding our delivery services internationally soon.
4. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this to track your order’s status through our website or the carrier’s site.
Product Information
1. Are all products 100% fresh?
Yes, we guarantee that all products, especially perishable items like vegetables, fish, and meat, are 100% fresh and of the highest quality.
2. Do you offer halal products?
Yes, all of our meat products are 100% halal certified, ensuring they meet the requirements of halal standards.
3. How do I know if an item is in stock?
If an item is available for purchase on our website, it is in stock. Out-of-stock items will be marked as such and may include an option to notify you when they are back in stock.
Returns & Refunds
1. What is your return policy?
We offer a 30-day return policy for most products. Perishable items, such as food products, can only be returned if they are faulty or damaged upon arrival.
2. How do I request a refund?
To request a refund, please contact our customer service team with your order number and reason for return. Once your return is processed, your refund will be issued to the original payment method.
3. Are there any products that cannot be returned?
Yes, perishable goods, such as fresh food, cannot be returned unless there is a quality issue. Sale items and custom-made products are also non-returnable.
Account & Privacy
1. Do I need to create an account to make a purchase?
No, you can complete your purchase as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy faster checkouts.
2. How do you protect my personal information?
We take your privacy seriously and we do not store any sensitive payment information. For more details, please review our Privacy Policy.
Promotions & Discounts
1. Do you offer any discounts or promotions?
Yes, we regularly offer promotions and discounts. Stay connected with us to enjoy the offer.
2. How do I apply a discount code?
You can apply a discount code during the checkout process. Enter the code in the designated field, and the discount will be applied to your order total.
Customer Support
1. How can I contact customer service?
You can reach our customer service team via email at queanbeyan.halal@gmail.com or call us at +61 493 627 585 or +61 420 212 959.
2. What if I have an issue with my order?
If there’s an issue with your order, such as missing items or damaged products, please contact our customer service team immediately, and we’ll resolve the problem as soon as possible.
About Us
1. Where is your business located?
We are located at 8-10 Uriarra Road, Queanbeyan, NSW, Australia, and we offer delivery services throughout the country.
2. What makes your business different?
We are committed to providing fresh, high-quality halal products and an extensive range of groceries, ensuring you have everything you need for home cooking. Our website offers a one-stop solution, so you never have to shop elsewhere.